We are Benchmark.

We listen, think creatively and build solutions that work.

Benchmark started in 1986 with a simple mission - to help people and organizations perform. Thirty years later, our focus on performance hasn’t changed; neither has the collaborative, agile approach we use on every project.

You bring your challenge. We bring our consulting and design expertise.
Together we’ll create engaging learning to help your people perform.
Here’s a few of the things that make working with us great.

We-Make-and-Keep-Commitments
We-Create-Solutions-that-Exceed-Expectations
We-Take-Learning-to-a-Higher-Level
We-Build-and-Partner-with-You

Our people are a little different (and that's a good thing).

I’m excited about the changes I see in performance and learning – and that’s after over 30 years in the industry! I led the team that developed the Competencies in Training and Development in 2010, and the team that added two new competency categories – Partnering with clients and Designing curricula – to the updated Competencies in 2016. 

I also teach instructional design at the Schulich School of Business – Masters Certificate in Adult Training and Development (MCATD).

My favourite client projects involve breakthrough thinking – combining foundational best practices with new ways of thinking about performance and learning to create solutions that make a difference in people’s performance and engagement.

I am an advisor and coach for organizations, executives and professionals on individual and organizational performance. I enjoy building the capability of people and organizations and seeing them grow.

I work with organizations on the design and enhancement of their performance management processes, on improvements to other business processes and the engagement and development of their talent. I’ve been doing it for over 20 years in diverse industries and sectors – from agriculture, resources and manufacturing to communication, education and professional services – in both the private and public sector. I am equally at home working with large public corporations and privately held owner-managed companies.

I have a strong interest in leadership development and business education and advise not-for-profit organizations on board effectiveness and governance.

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performance management leadership development talent development coaching

I love the feeling that comes from having conversations with my clients, digging a bit deeper, and then leading a team to nail the desired outcomes. I’ve been doing this work for 20+ years, and continue to be amazed by what we can achieve together. I personally do analysis work, consulting, and instructional design, but my best work is credited to the outstanding work of our team. My project management role is to know the client’s needs, know our deliverables and what they need to achieve, support the client, lead the team, manage the work, and see our work through to a polished finish.

Clients value our work, evidenced by productive, multi-year relationships, internal client recognition and rewards, and client reports of concrete results.

Keys to success? Clients tell me they value the insights we gain and apply (design thinking leading to innovative, custom solutions), the excellent communication (verbal, presentations, reporting), the solid project management (great work breakdowns, schedules, resource management and risk management), the industry-leading deliverables and facilitation, and how we make it easy for our clients to impress their project sponsors.

I have a Bachelor of Arts, a Bachelor of Education, certificates in Adult Education courses from FKA, and the Project Management Professional (PMP) designation. None of that compares to the credibility gained when my work – our work – creates strong relationships through on-target results.

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performance initiatives customer service training analysis

I’m an award winning training consultant and instructional designer with a speciality in (and passion for) elearning. I’ve been in the training and development industry for close to 20 years. I was the lead designer for two CSTD design awards and won the inaugural Iron Mouse award for Storyline design at I4PL2015.

I teach both instructional design and rapid elearning design at the Schulich School of Business – Masters Certificate in Adult Training and Development (MCATD).

I love sharing my knowledge and giving back to our professional community. I’ve been a regular guest speaker at the IPL’s national conference and spring symposium, York University and various networking groups.

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elearning game-based learning gamification storytelling

I want you to know that I will sweat the small stuff for you. Wondering if your course meets the accessibility needs of your learners? (It will once I get my hands on it); wondering if your styles and fonts are consistent? (I will align those details); what about that runonsentencethatneverendsbecauseyoucan’tfigureoutwheretoputthecomma?

(I’ve got that covered too). I have a love for clean, simple language, so I am Benchmark’s go-to person for all things editing and QA (quality assurance). I transfer this passion for clarity and quality to my long-standing role as Office Manager to make sure nothing gets by me.

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QA accessibility (AODA) copy editing

I design provocative learning experiences that help your team achieve their potential and transform the way you work.

How?

By taking the experiences of your team and your customers and turning them into elearning and mlearning scenarios that provoke your team into thinking and performing differently.

I’ve worked as an Instructional Designer & Consultant for more than 15 years in communications, regulatory, medical, legal and IT environments, and I’ve been a speaker at IPL’s annual National Conference.

I’m also big into sharing what I’ve learned and broadcasting ideas from thought leaders from around the world…follow me on Twitter!

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eLearning mLearning chatbots Personal Learning Networks (PLN)

I have been a learning consultant for 18 years and believe people can and want to do their best in their work. My job is to create programs and tools to help them.

As a consultant with Benchmark, I work with clients in manufacturing, government, and financial services. I’ve also been the Director, Learning & Development for North American Sales at a life insurance company in Toronto. This provided me with invaluable experience leading a team and managing others.

I enjoy giving back to the community and am actively involved with the Waterloo Chapter of the Institute for Performance and Learning. Over the years I have facilitated sessions at the chapter and national levels on elearning, gamification, needs assessment and performance consulting.

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facilitation leadership elearning gamification

I have supported the design and development of elearning modules, blended training programs, employee workshops and learning conferences. I’ve been in the training and development industry for close to 9 years.

In addition to designing elearning modules, job aids, learning guides, facilitator and participant materials, I was highly involved in the creation of a four week home-based training program for on-boarding new Customer Service Representatives.

I delight my clients with a no-nonsense approach to project management, excellent organization skills, and attention to detail.

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elearning QA customer experience

Nick is a senior consultant who joined Benchmark in 1999. Clients value Nick’s aptitude for facilitating simple solutions to complex performance problems, his dedication to clear and concise instruction, and his creative use of words and images to inspire and educate.

Greg designs and delivers engaging, innovative training so people and organizations perform better. He has worked extensively in the financial, broadcasting, manufacturing, tourism, resource and public sectors. Greg uses both traditional and emerging platforms, particularly with international audiences, to deliver value and achieve results.

I am inspired to make a difference. I focus on what learners need to do on the job and what motivates them. I listen and create engaging performance and learning solutions that are right for your learners and you.

Why me? I am known for my commitment to my clients and always meeting – if not exceeding – expectations. A win for my client is a win for me.

What else? I am a bilingual training consultant and instructional designer with close to 15 years in the T&D industry. I co-teach instructional design at the Schulich School of Business – Masters Certificate in Adult Training and Development (MCATD) with Louise and Steve.

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performance consulting performance support tools elearning animated videos

I design and develop learning for a variety of delivery channels (classroom, elearning, eclassroom), an assortment of industries (banking, real estate, marketing), and any topic (performance management, systems, and product training).

I think it’s fun to simplify complicated content to make it easier to digest and package learning chunks in a way that is meaningful to learners AND meets objectives.

One consistent feedback I often receive from clients and team members is they sleep better at night when I’m on their project: They know they can rely on me to put together realistic project plans, raise issues immediately, suggest areas where I can add value, and handle all the details.

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elearning project management instructional design
I’m an award-winning instructional designer and solutions-focused consultant with a passion for making you, and your people, shine. My purpose is clear: to help my clients help their people perform better.
My approach is simple: understand your organizational goals and challenges, stand in the shoes of the learner, and bring together a team that will work creatively to move you – and your people – forward.
I am a storyteller and enjoy sharing my lessons learned. I’ve been a guest speaker at CSTD’s national conference and other learning-sponsored events and was a lead facilitator at Federated Press’ inaugural Managing the Training Function course. I’ve also taught the T&D course for the CHRP designation through Sheridan Institute.

Over my 20 years in the field, I’ve led the design and development of a number of flagship programs and have been recognized for my ability to create outcomes-based solutions that drive results.

I have a passion for combining core and emerging best practices to create innovative answers to learning and performance needs.

I facilitate Designing Training at George Brown College and have previously taught their Foundations of Teaching and Training and Needs Assessment courses.

You’re likely to find me with my nose buried in a computer – seeking out new ideas and approaches to learning design to share with our clients.

 

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curriculum design best practices learning design

I believe that we all want and can succeed in our work with the right systems in place. This belief drives my obsession with helping organizations and their people fulfill this goal. I help them get there by designing the right system of programs, processes, and tools.

My intense desire to know and explore what organizations and individuals need to succeed in their work defines my entire career. Whether I was defending my neuroscience thesis, pioneering and establishing a wildly successful Canadian school abroad, working with start-ups or taking classes from the award-winning global design firm IDEO, I am on the eternal hunt to discover what makes people work and learn best.

In essence, I subsist on helping others succeed and will keep exploring how the changing world is changing the way we work and learn.

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information architecture elearning storytelling video

April partnered with Benchmark in 2011 as a developer, after completing courses for the adult education certificate at the University of Toronto. Her career in training and development began while living in Australia where she created training and assessment material for an international college. Her latest tenure as a Training Consultant for a large growing food service operation is where she refined her attention to detail.

Farah is an instructional designer who has worked with clients in industries including banking, insurance, health services, automotive, and beauty. She has several years of experience in compliance and training as well as client service in both the pharmaceutical and health care industries. In 2011, Farah was the recipient of a CSTD Canadian Award for Training Excellence.

Robin joined the Benchmark team in 2014. He has always been passionate about learning, and has assisted in the development of various training projects. Robin has successfully developed elearning modules, facilitator and participant materials, as well as the creation of supporting graphics and layout.

Go ahead, judge us by the company we keep.

Clients (2015/16)

Attorney General of Ontario

BMO Bank of Montreal

CIBC

CISO

Canadian Society of Association Executives

City of Edmonton

College of Nurses of Ontario

Cusource

D+H

Dundee Precious Metals

Enhesa

FSCO Mortgage Broker

GTAA

Holt Renfrew

Horizon Utilities

Institute for Performance and Learning

Linamar Corporation

Meridian Credit Union

Metrolinx

Moneris

Northwestel

Niagara Casinos

Niagara Region

Nielsen

Northstar

OLG

Opportunity International

OREA Real Estate College

Peel Region

RBC

Regional Municipality of Peel

Rotman School of Management

Samuel, Son and Co.

Scotiabank

Syngenta

Toronto Hydro

TD Canada Trust

Toronto Central CCAC

Toyota Credit Canada

University of Waterloo

Vancity

We want you to be part of our inner circle.

Let's Talk.